Instrument returns: Customers will receive a full refund of the purchase price if the instrument is returned within two weeks of the purchase date, provided that it is in original condition. Shipping charges are not refundable. The customer is responsible for return shipping charges.
There are no returns on books, CDs, or videos, unless defective.
Accessories & T-shirts may be returned or exchanged if unworn, unused, and returned with original packaging, if any. The customer is responsible for any additional shipping unless we sent the wrong item or the item is defective.
WarrantyNew instruments are guaranteed for one year. Used instruments are in good playing condition, and are guaranteed for three months.
This guarantee is for defects in materials and workmanship. It excludes normal wear and tear, abuse, and conditions existing at the time of sale. All warranty work must be done by The Button Box.
The customer is responsible for shipping or bringing the instrument to the Button Box. We will do the necessary repairs at no charge. Return shipping is at our expense.