New instruments are guaranteed for one year.
Used instruments are in good playing condition, and are guaranteed for three months.

This guarantee is for defects in materials and workmanship, and excludes normal wear and tear, abuse and conditions existing at the time of sale. All warranty work must be done by The Button Box.

In-stock returns: Customers will receive a full refund within two weeks of the purchase date, provided that the instrument is in good condition.

Special order returns: Customers may return the instrument within two weeks of the purchase date, provided that it is in good condition. We will add that instrument to our stock and a refund will be given once that instrument is sold to another buyer.

There are no returns on books, CDs, videos, CD-ROMs, DVDs, or melodicas unless defective.