International Purchases

We are proud to serve customers outside of the United States. If you have trouble paying by credit card, we recommend paying with Paypal, which offers better support for international purchases. Simply add the desired items to the shopping cart. From the shopping cart page choose Checkout with Paypal and follow the prompts. All payments must be in US dollars.

To see shipping and handling charges for your order, add the items you would like to purchase to the shopping cart, enter your country and zip/postal code, and click the calculate button. Be sure to look at the drop-down menu to see all of the available shipping methods. Be sure to choose a shipping method labeled Int'l (for international).

Shipping times will depend on your choice of courier and shipping destination, as well as the customs agency of your country. Insurance against loss or damage is included for merchandise over $100, unless otherwise requested.

Shipping charges are non-refundable. The customer is also responsible for any return shipping, including insurance when appropriate. Shipping and handling charges for international orders do not include any import tax or duty that may be charged by customs in the destination country. The customer is responsible for these charges. We are required by law to accurately represent the value of merchandise on customs forms.

The Button Box is not responsible for items lost in transit. Packages are rarely lost, but it does happen occasionally. We will do whatever we can to help locate the package, but we are not responsible for replacing lost items unless we have made an error.

If you have any questions, please contact us.

International Trade-Ins

The Button Box is not responsible for any customs duties or import fees incurred by an instrument for sale or trade-in. These fees are the responsibility of the instrument's owner and will be subtracted from the proceeds of a sale or trade-in.

International Repairs

The Button Box is not responsible for any customs duties or import fees incurred by an instrument for repair. These fees are the responsibility of the instrument's owner and will be included in the repair invoice. We recommend marking all repair instruments as Goods For Repair and Return (not merchandise) on customs forms to avoid incurring duties and fees. However, we cannot guarantee that such markings will exempt an instrument from charges.